Shared inboxes start as a tool and end as a swamp. InboxPilot is the AI workflow that pulls your team back out: monitoring web forms, missed calls, Google Business messages, and the shared mailbox itself; replying in seconds with the right context; and routing anything tricky to the right person. Built on the same one-question-at-a-time discovery pattern that powers Iris, our production voice agent.
The first business to reply wins the job. That's the boring, durable truth of inbound — and it's the truth most shared inboxes quietly violate. Leads sit for 18 hours. A billing question gets answered three times. The person who should have replied was out, and nobody reassigned it. The person who did reply had to read eight prior emails just to figure out what was being asked.
Traditional filters and macros only categorize. InboxPilot reads each message, understands the ask, drafts a concrete reply with the right context attached, and escalates only when a human really should be in the loop. It runs the same way as Diador's voice agent on the phone: warm greeting, one question at a time, no fabrication, never push past the caller.
Your team stops triaging. They start answering.
InboxPilot connects securely to your shared or team inbox and reads incoming messages the moment they arrive — no forwarding, no plug-in for each user.
Every email is sorted by type (lead, support, billing, scheduling, noise) and urgency. Routing rules send them to the right queue or teammate automatically.
For replies you care about, InboxPilot drafts in your team's voice using relevant context from past threads, attachments, and connected tools.
A teammate reviews, tweaks, and sends — or, for pre-approved categories, the reply goes out automatically with an audit entry.
Response times measured in minutes, not days
Drafts are ready the moment a message arrives. Your team sends them when they're ready — no more context-switching just to figure out what needs doing.
Consistent voice, no matter who is on shift
Tone, signature, length, and phrasing stay on-brand whether it's Monday morning or a Friday night escalation. Clients don't notice — and that's the point.
Smarter routing and assignment
Billing questions go to billing, support to support, legal to legal — with relevant prior history, account status, and SLA context already attached.
Fewer misses, fewer duplicates
Nothing falls through the cracks because every email has a state, an owner, and a deadline. Nobody answers the same question twice.
Insights you didn't have before
A live dashboard surfaces the questions clients actually ask — so you can fix the docs, the pricing page, or the onboarding flow that's causing them.
Lead-capture, not just inbox triage
InboxPilot also watches the surfaces leads come from — web forms, Facebook lead ads, Google Business profiles, missed-call hand-offs — and replies through email or SMS within seconds, then books to the calendar. That's the speed-to-lead step that decides whether the inbound becomes a customer.
Iris is Diador's production voice concierge — an ElevenLabs-powered agent that's been answering inbound calls for clients around the clock, qualifying needs in real conversation, and booking consultations into the calendar without human handoff. InboxPilot is the email and messaging channel of the same playbook.
The pattern is deliberately constrained:
The same guardrails that keep Iris trustworthy on the phone are what keep InboxPilot trustworthy in your team's reply queue.
InboxPilot is custom-engineered for your channels. Native connectors for Gmail / Google Workspace, Microsoft 365 / Outlook, and any IMAP mailbox. Inbound lead surfaces include Facebook Lead Ads, Google Business Profile messaging, web forms, and Twilio SMS for missed-call hand-off. Drafting and classification use OpenAI and Anthropic (Claude) models. Workflow orchestration sits on n8n, Make, or Zapier depending on your stack preference. Context pulls from your CRM (HubSpot, Salesforce, Pipedrive), help-desk (Zendesk, Intercom, Front), and any internal knowledge base.
Your team sends the important ones.
By default, InboxPilot drafts — it doesn't send. Fully-automated responses are opt-in, per category, with a visible audit trail and the ability to pull back the kill-switch any time. Humans stay in control of anything that touches money, contracts, or client relationships.
Book a 30-minute workflow assessment. We'll look at your current inbox volume, categorize what's really in there, and map exactly where InboxPilot fits.